Citi Bank Customer Service Analyst Recruitment 2026 – Apply Online for C09 Role in Mumbai
CITI BANK CUSTOMER SERVICE ANALYST RECRUITMENT 2026
CUSTOMER SERVICE ANALYST 1 – C09 – MUMBAI
📢 Apply Online | Hybrid Role | Full Time
📝 APPLY ONLINE
Citigroup Inc. (Citi) has released a job notification for the position of Customer Service Analyst 1 – C09 in Mumbai, Maharashtra. This is an entry-level role with a focus on providing exceptional customer service and issue resolution.
The role offers a hybrid work model, competitive compensation, and opportunities for career growth within one of the world's largest financial institutions. Citi is looking for talented individuals who are passionate about customer service and have excellent communication skills.
🏛️ About Citi Bank
| Particulars | Details |
|---|---|
| Founded | 1812 |
| Headquarters | New York City, USA |
| CEO | Jane Fraser |
| Global Employees | ~219,000+ |
| Industry | Banking, Financial Services |
| Presence | 160+ Countries |
| Stock Symbol | C (NYSE) |
Citigroup Inc. is a global financial services institution with a history spanning over 200 years. Citi operates in more than 160 countries and serves over 200 million customer accounts worldwide. The company offers a wide range of financial products and services including consumer banking, corporate banking, investment banking, wealth management, and institutional banking.
Citi in India: Citi has a significant presence in India with major offices in Mumbai, Bengaluru, Chennai, Gurugram, and Hyderabad. The India operations focus on technology, operations, and customer service functions supporting global banking activities.
💼 Job Overview
| Particulars | Details |
|---|---|
| Job Title | Customer Service Analyst 1 – C09 |
| Location | Mumbai, Maharashtra, India |
| Job Type | Hybrid (Work from Office + Remote) |
| Employment Type | Full Time |
| Job Req ID | 26989121 |
| Posted Date | 31 August 2026 |
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
✨ Key Highlights
| Highlight | Details |
|---|---|
| Position | Entry-level role (C09 Grade) |
| Industry | Banking and Financial Services |
| Role Focus | Customer Support, Issue Resolution, Client Relationship Management |
| Work Model | Hybrid (Flexible Work Arrangement) |
| Career Growth | Excellent learning and advancement opportunities |
🎓 Eligibility Criteria
| Criteria | Details |
|---|---|
| Educational Qualification | Bachelor's Degree (Any Discipline) or equivalent experience |
| Experience | Previous relevant experience preferred (Customer Service experience is a plus) |
| Skills Required | Excellent communication, analytical skills, customer relationship management, risk assessment |
| Nationality | Indian Citizens or valid work permit holders |
🛠️ Skills & Competencies
| Skill Type | Required Competencies |
|---|---|
| Communication | Clear and concise written and verbal communication |
| Analytical | Investigative, analytical and risk management skills |
| Customer Focus | Ability to build client relationships and deliver high-quality customer service |
| Problem Solving | Proven ability to identify and resolve customer issues |
| Teamwork | Ability to coordinate with internal and external teams |
| Risk Awareness | Sound ethical judgment and compliance with policies |
📋 Job Responsibilities
| Responsibility | Details |
|---|---|
| Client Support | Serve as the single point of contact for internal partners and external clients |
| Issue Resolution | Identify and resolve client issues in an efficient and timely manner |
| Analysis | Conduct necessary analyses to address client needs |
| Communication | Communicate resolutions to clients clearly and professionally |
| Risk Management | Assess risk and ensure compliance with applicable laws, rules, and regulations |
| Adherence to Policy | Follow Citi policies and apply sound ethical judgment |
💰 Salary & Benefits
| Benefit Type | Details |
|---|---|
| Competitive Salary | Market-competitive compensation package |
| Global Benefits | Comprehensive health, wellness, and financial benefits |
| Work-Life Balance | Hybrid work model |
| Career Development | Opportunities for growth and advancement within Citi |
| Learning & Development | Access to training and skill development programs |
📌 Selection Process
| Stage | Details |
|---|---|
| Application | Online submission through Citi Careers portal |
| Screening | Resume screening based on qualifications and experience |
| Assessment | Online assessment (if applicable) |
| Interview | Multiple rounds of interviews (HR + Technical/Business) |
| Offer | Offer roll-out for selected candidates |
📝 How to Apply for Citi Bank Customer Service Analyst Recruitment 2026
- Visit the Official Portal: Go to jobs.citi.com .
- Search for the Job: Search for "Customer Service Analyst 1 – C09 – Mumbai" .
- Read the Description: Click on the job posting and read the description carefully.
- Apply Online: Click on "Apply Now" and create a profile (if not already registered).
- Fill Details: Fill in personal, educational, and professional details.
- Upload Resume: Upload your updated resume/CV.
- Submit: Submit the application.
- Stay Active: Keep your email and phone number active for communication.
❓ Frequently Asked Questions (FAQs)
Q1. What is the job location for Citi Bank Customer Service Analyst Recruitment 2026?
The job location is Mumbai, Maharashtra, India .
Q2. What is the educational qualification required?
A Bachelor's Degree in any discipline or equivalent experience is required .
Q3. Is previous experience required?
Previous relevant experience is preferred but not mandatory. Freshers with good communication skills can also apply .
Q4. What is the work model for this role?
The role offers a Hybrid work model (Work from Office + Remote) .
Q5. What is the selection process?
The selection process includes Online Application → Screening → Assessment (if applicable) → Interview → Offer .
Q6. What skills are required for this role?
Key skills include Excellent Communication, Analytical Skills, Customer Relationship Management, and Risk Management .
Q7. Are there benefits offered?
Yes, Citi offers comprehensive global benefits including health, wellness, financial benefits, and career development opportunities .
Q8. Is this a full-time position?
Yes, this is a full-time position .
Q9. What is the Job Req ID?
The Job Req ID is 26989121 .
Q10. How can I apply for this position?
You can apply online through the Citi Careers portal at jobs.citi.com .
🔗 Important Links
| Link | Action |
|---|---|
| Apply Online | 📝 Apply Online |
| Citi Careers Portal | 🌐 Visit Careers Page |
| Official Website | 🌐 Visit Official Website |
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